Occasionally, we run into a business that treats us so well that we can't keep it to ourselves. In this case, I am offering an unsolicited shout-out for an online retailer who provided a level of service that one rarely sees these days. Kenneth Levine at Southern Missouri Mule Outfitter and Equine Supply helped me get 6 mules ready for a big parade on fairly short notice. I discovered these Rough Rider head stalls on his website and thought it would be cool to have a matched set of black ones fitted to each mule. Previously, I had just been using a hodgepodge of bridles that I constantly had to re-fit and cannibalize depending on which mules we were using at the time.
I placed the order complete with matching tassels. Kenneth called me right away to tell me that he only had one black bridle in stock and that it would be a few weeks before he could get any more--wondering if I wanted another color which he did have.
When I explained that they were for a parade and that the date he expected to have them was after my parade, he said, "Let me call my Amish supplier and see what I can do."
Within a few days, I had everything I needed in my hands. Kenneth was very responsive to email and kept me informed every step of the way so I could react in time in case it couldn't be done.
I am very impressed with the Amish craftsmanship evident in these bridles. I am equally impressed with Kenneth's service at SoMoMule.com
|The brass name tags came from NapTags|